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The protection of your personal data is a matter of trust and is very important to us. We would therefore like to inform you here about the cookie guidelines and data protection in our company.

Privacy policy

1. Responsible body


Loxone Gebäude GmbH, Smart Home 1, 4154 Kollerschlag( is the controller responsible for the collection, processing and use of your personal data.

If you wish to object to the collection, processing or use of your data by Loxone in accordance with the data protection provisions as a whole or for individual measures, you can send your objection to us by e-mail, fax or letter. Your personal data will be deleted unless statutory retention obligations prevent this and if you have asserted a claim for deletion, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible for other legal reasons.


2. Collection, processing and use
of personal data


2.1 Personal data

Personal data is information about the factual or personal circumstances of an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address and all inventory data that you provide to us when filling out contact forms.


2.2 Collection, processing and use of your personal data

Data protection is an important concern for us. We therefore adhere strictly to the statutory provisions of the General Data Protection Regulation (GDPR) and the Telecommunications Act (TKG) when collecting, processing and using your personal data.

We observe the principle of earmarked data use and collect, process and store your personal data only for the purpose of processing your contact, including our own marketing purposes. Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of processing the contract or if you have given your prior consent. The data passed on in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted and does not take place with any of the service providers entrusted by us.

We request data from you in forms on the website. This data includes information such as first name, last name, telephone number, e-mail address, address. In addition, we ask for your consent to process the information in your request.

We also take data protection within the company very seriously. Our employees have been obliged by us to maintain confidentiality and to comply with data protection regulations.


2.3 Use of your data for advertising purposes

We use your data to communicate with you about job offers, rental offers or marketing campaigns and to recommend products or services that may be of interest to you.

You can object to the use of your personal data for advertising purposes as a whole or for individual measures at any time. A notification in text form to the contact details stated under point 1 (e.g. e-mail, letter) is sufficient for this purpose.


2.4 Infomail

We use the so-called double opt-in procedure for sending an infomail or newsletter, i.e. we will only send you an infomail by e-mail if you have expressly confirmed to us beforehand that we should activate the infomail service. We will then send you a notification e-mail and ask you to confirm that you wish to receive our information e-mails by clicking on a link contained in this e-mail.

If you no longer wish to receive information e-mails from us, you can object to this at any time. A notification in text form to the contact details stated under point 1 (e.g. e-mail, letter) is sufficient for this purpose. Of course you will also find an unsubscribe link in every Infomail.

To make sure that your ‘Find a partner’ request via one of our forms has been processed correctly, we will send you a confirmation e-mail after a short time. This does not automatically subscribe you to our newsletter unless you have requested to subscribe to the newsletter.


3. Use of cookies


Cookies are used on the website at These are small text files that your browser stores on your device. You can regulate the use of cookies in the settings of your browser (e.g. prevent the use of cookies or delete cookies), please read the instructions from your browser or the end device manufacturer. The cookies used here are used to make the website more user-friendly. We would like to point out that if you object to the use of cookies, you may not be able to use all functions of the website to their full extent.
Data processing is carried out on the basis of the statutory provisions of Section 96 (3) TKG and Article 6 (1) (a) (consent) and/or (f) (legitimate interest) of the GDPR

We currently use cookies for the use of Google Analytics and cookies for the CRM of Zoho Corporation. Furthermore, so-called session cookies are used, which are necessary for the functionality of our services and are only stored for the duration of the visit.

You can find the cookie guidelines here.


4. google analytics


Google Analytics uses cookies, which are stored on your browser and enable your use of the website to be analyzed. The information generated by the cookies about your personal use, including your IP address, is transmitted to a Google server in the USA and stored there. You can prevent Google from collecting the data generated by cookies by clicking on the link below. the link install the available browser plugin.

We have concluded a corresponding contract with Google for commissioned data processing.


4.1 Social media marketing

Facebook Pixel and similar tags or plugins are used on the Loxone website as part of social media marketing. We can use these tags to send you customized advertising content, for example about your surfing behavior on our website, via social media channels. These tags are also used to record certain actions, such as filling out forms. No personal information is transmitted, only anonymized statistical data. There is no way for us to identify who these tags. or performs actions. You have full control over your privacy settings on Facebook and can adjust them accordingly, for more information see here.

With the help of “Custom Audiences” & “Lookalike Audiences”, we can target users more precisely with relevant content in advertising campaigns. The “Lookalike Audiences” are created exclusively by Facebook on the basis of anonymized characteristics and we have no access to the information or algorithms used for this purpose. Further information can be found here.

We use these technologies for general marketing purposes and to provide our users with up-to-date information about Loxone. You can find further information on Facebook as an advertising medium here.


4.2 Messaging services

By sending a start message to Loxone Electronics GmbH, you consent to the processing of your personal data in accordance with Art. 6 para. 1 lit. a GDPR that we may use your personal data (e.g. surname and first name, telephone number, messenger ID, profile picture, messages) for direct communication and the data processing required for this using the selected messenger. An existing messaging account with the respective provider is required to use this service.

The responsible provider of the messenger is WhatsApp, Inc, 1601 Willow Road, Menlo Park, California 94025, USA. You can find their privacy policy here.

You are aware that the respective provider receives personal data (in particular communication metadata) that is also processed on servers in countries outside the EU (e.g. USA) where an adequate level of data protection cannot be guaranteed. The Whatsapp Inc. is, however, certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law. Further information can be found in the privacy policy above. We have neither precise knowledge nor influence on the data processing by the respective provider.

Your consent to this data processing can be freely revoked at any time by entering “STOP” in the respective messenger.

To have all your data stored with our service provider removed, send a message with the text “DELETE ALL DATA” via your Messenger.

To provide this service, the technical service provider WhatsBroadcast GmbH, Herzog-Heinrich-Str. 9, 80336 Munich, Germany, as the sender’s processor.


5. google tag manager


This website uses Google Tag Manager, a service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”).

The Google Tag Manager makes it easy to insert various tags on the website. When you visit our website, a connection to Google’s servers is established via software and data is transmitted to Google servers, some of which are located in the USA. The Tag Manager itself does not set any cookies.

Detailed information on the handling of user data at Google can be found in the privacy policy of Google.


6 Zoho


Zoho uses cookies, which are stored on your browser and enable your use of the website to be analyzed. The information generated by the cookies about your personal use, including your IP address, is transferred to a Zoho server in the USA and stored there.

Zoho Corporation participates in the EU-US Privacy Shield and certifies its compliance. Zoho Corporation is committed to complying with the Privacy Shield agreement for all personal data received from European Union (EU) member states in accordance with the applicable procedures of the agreement. Further information on the Privacy Shield can be found on the Privacy Shield list of the US Chamber of Commerce, available at this link.

We have concluded a corresponding contract with Zoho Corporation for commissioned data processing.


7. secure data transmission


Your personal data is encrypted by digital security systems and transmitted to us. Our website is protected by technical measures against damage, destruction or unauthorized access.


8. your rights


In principle, you have the right to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.


9. changes to this privacy policy


We reserve the right to change this privacy policy. The currently valid version is available at


Other third-party providers


In addition, the services of the following third-party providers are used on this website:

  • protel hotelsoftware GmbH
  • eworx Marketing Suite (“mailworx”)